FAQs

FAQs

DO YOU SHIP INTERNATIONALLY?

Yes! We ship pretty much everywhere except for the following countries:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria

 

IS MY INFORMATION SECURE?

100%! You can rest assured that your payment information is safe with us. Our store has SSL encryption. It keeps your information private and confidential. Whether you choose to pay by credit card or through PayPal, no one will have access to your personal payment information.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

  • Visa
  • Master
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

 

WHERE DO I ENTER A DISCOUNT CODE?

Once you have your items in your basket you can select to CHECKOUT. Once on the checkout page click on “click here to enter your code” above billing details to enter your code.

WILL MY PACKAGE BE CHARGED CUSTOMS AND IMPORT FEES?

In most cases import fees are not charged. In rare circumstances where import fees and taxes are collected when your order passes through customs, CatchSomeZ is not responsible for any charges made in the destination country.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

WHEN WILL MY ORDER BE DELIVERED?

Orders are shipped within 1-4 working days. Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.

Free Standard Shipping on orders over $50 USD

  1. a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 7 to 14 working days.
  2. b) South America*, Russia, Middle East, South Africa, Rest of the world: 10 to 20 working days.

*Exceptions may apply to some countries.

WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY ORDER YET?

If 20 working days have passed and you haven’t received your order, the reasons for the delay might be as follows:

– Inaccurate shipping address

– Weather conditions

– Delayed caused by customs

– High package volumes during holiday seasons

 Please contact us hello@catchsomez.com to find out the status of your order.

I’VE RECEIVED A DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

We will sort out the issues immediately.  Please go to our returns and refunds page for more information.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship pretty much everywhere except for the following countries:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria

 

IS MY INFORMATION SECURE?

100%! You can rest assured that your payment information is safe with us. Our store has SSL encryption. It keeps your information private and confidential. Whether you choose to pay by credit card or through PayPal, no one will have access to your personal payment information.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

  • Visa
  • Master
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

 

WHERE DO I ENTER A DISCOUNT CODE?

Once you have your items in your basket you can select to CHECKOUT. Once on the checkout page click on “click here to enter your code” above billing details to enter your code.

WILL MY PACKAGE BE CHARGED CUSTOMS AND IMPORT FEES?

In most cases import fees are not charged. In rare circumstances where import fees and taxes are collected when your order passes through customs, CatchSomeZ is not responsible for any charges made in the destination country.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

WHEN WILL MY ORDER BE DELIVERED?

Orders are shipped within 1-4 working days. Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.

Free Standard Shipping on orders over $50 USD

  1. a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 7 to 14 working days.
  2. b) South America*, Russia, Middle East, South Africa, Rest of the world: 10 to 20 working days.

*Exceptions may apply to some countries.

WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY ORDER YET?

If 20 working days have passed and you haven’t received your order, the reasons for the delay might be as follows:

– Inaccurate shipping address

– Weather conditions

– Delayed caused by customs

– High package volumes during holiday seasons

 Please contact us hello@catchsomez.com to find out the status of your order.

I’VE RECEIVED A DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

We will sort out the issues immediately.  Please go to our returns and refunds page for more information.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship pretty much everywhere except for the following countries:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria

 

IS MY INFORMATION SECURE?

100%! You can rest assured that your payment information is safe with us. Our store has SSL encryption. It keeps your information private and confidential. Whether you choose to pay by credit card or through PayPal, no one will have access to your personal payment information.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

  • Visa
  • Master
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

 

WHERE DO I ENTER A DISCOUNT CODE?

Once you have your items in your basket you can select to CHECKOUT. Once on the checkout page click on “click here to enter your code” above billing details to enter your code. 


WILL MY PACKAGE BE CHARGED CUSTOMS AND IMPORT FEES?

In most cases import fees are not charged. In rare circumstances where import fees and taxes are collected when your order passes through customs, CatchSomeZ is not responsible for any charges made in the destination country.


CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.


WHEN WILL MY ORDER BE DELIVERED?

Orders are shipped within 1-4 working days. Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.

Free Standard Shipping on orders over $50 USD

  1. a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 7 to 14 working days.
  2. b) South America*, Russia, Middle East, South Africa, Rest of the world: 10 to 20 working days.

*Exceptions may apply to some countries.


WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY ORDER YET?

If 20 working days have passed and you haven’t received your order, the reasons for the delay might be as follows:

– Inaccurate shipping address

– Weather conditions

– Delayed caused by customs

– High package volumes during holiday seasons

Please contact us hello@catchsomez.com to find out the status of your order.


I’VE RECEIVED A DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

We will sort out the issues immediately.  Please go to our returns and refunds page for more information.

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